Refund & Shipping Policy

Shipping Policy

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

United States: 7-14 business days
Canada: 7-14 business days
United Kingdom: 7-14 business days
Australia: 7-14 business days
Europe: 2-4 weeks
Asia Pacific: 2-4 weeks

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Refund policy

We gladly accept returns and exchanges. If you are not satisfied with your order, you can request a return within 7 days of delivery and ship items back within 14 days of delivery. Just send us an email at support@shopmixi.com with your exact order # and the reason why you want to return our product. After that, you’ll ship it to our business address and once we receive it we will issue a refund.  *Please note that we do not offer refunds/returns for items on sale unless they arrive damaged or defective *